Returns & Exchanges
At Santoku Knives, we stand behind the craftsmanship of our blades and offer a 30-day return window for unused items in their original packaging. We want you to be completely satisfied with your culinary tools, ensuring every slice meets our high standards of excellence.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the knife in its original presentation box and protective sleeve to ensure the blade remains undamaged during transit.
Ship the Item
Affix the provided shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking number.
Quality Inspection & Refund
Once our master smiths verify the condition of the returned item, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing